Perry G. Brown is pissed.
He went through the process of trying to get tickets through Ticketmaster for a popular show, and in spite of being on line at the start of the sale, got a sold out status. But tickets were immediately available through secondary market (shall we call them legal scalpers?)
And all of you know this from your own experience.
I included Rollercon MVP passes above to grab some of you; even though they are sold out now you still have a chance and won’t pay over the preset fee, and I will explain here later.
Many of you know I have been in ticketing for years and years. I started BASS Tickets in northern California and later became Executive Vice President, sales and marketing, for Ticketmaster in its formative years.
BASS and Ticketmaster were part of the initial distribution for venues, sports, and producers. The beauty of the systems was that you could restrict the amount of tickets any individual purchased; screened the outlets (i.e. record stores, etc) to see if the procedures were being violated and more. Should have been perfect.
Well, the system worked when promoters like Bill Graham were involved. When an event went on sale, almost no tickets were held back, except a limited amount by contract with the bands, record companies, etc; and never the first ten rows; those were for the fans. On one famous occasion Bill went in line to where Grateful Dead tickets were going on sale. He wanted to make certain that those in lines were fans and not hired buyers. So he asked those people to name three Dead songs, and when they couldn’t he pulled them out of line. He also required that none of our employees or store managers, etc, could buy first.
But not everyone was Bill. Promoters throughout the country held back tickets and would sell them to brokers at a price above the face value, and in most cases report them to the agents and acts as sold, and hold back the excess. (Promoters of very popular acts worked on a percentage of the revenue and would look for ways to increase their revenue).
Today things are completely different, and I will try to explain. And none of these pertains to Brown Paper Tickets as they operate on an entirely different basis.
When Ticketron (not all remember) was the national ticketing company promoters were charged a small “inside” fee on each ticket sold, and the consumer paid a relatively small service charge. When Ticketmaster came into the marketplace, promoters and producers were offered a different deal: most would pay nothing (depending on their size and importance), again based on potential volume of an exclusive arrangement for all tickets sold away from the venue or promoters box office, they might receive full computerization, ticket selling machines, and a rebate based on anticipated ticket sales. Thus the ticket company became like the concessions at a ball park or arena: in order to have the contract, a certain amount had to be guaranteed to the venue (ever wondered why you pay $10 for a beer or hot dog?)
And eventually the agents, acts, etc wanted a piece of the service fee, so today you may find ticket prices of $150 with a service fee of $30 or more (sometimes, much more).
And instead of having a few hundred stores and phone room selling tickets when a performance goes on sale, now you have tens of thousands of potential buyers who can order on their pcs, mobile devices, etc. So you depend on the luck of your attempt to purchase. And to further complicate the buy, now the primary ticket distribution system in most cases (Ticketmaster) owns Ticket Now, a secondary ticket seller (Bill Graham is spinning in his grave) and there you go. So if you have $1500 or $2000 to spare you might get an Adele ticket.
And let us talk about the way that MVP tickets are sold through BPT. Between now and July tickets that can not be used will be listed through Rollercon for other buyers as all are presently sold out. And they will be resold at face value, and since the pass holders are required to show identification at Rollercon (driver’s license), the passes cannot just be sold to someone else as each one has the buyer’s name on it.
So you say, why doesn’t Brown Paper Tickets handle these events with its no charge to producers, 99 cents service fee plus 3 1/2% to cover the credit card (on the $150 ticket described above, the BPT service fee would be $6.24). So why don’t these venues use BPT that has all the ticket selling capabilities of Ticketmaster? The answer is money; BPT decided a long time ago that they would help the producers and ticket buyers (see our doers, our community projects like blood drives, etc) and not put up huge sums (some venues get guarantees of $1,000,000 to handle their tickets exclusively). and all the Roller Derby Leagues, clubs, festivals, etc and etc that have made the company one of the world’s largest (and better customer service than any) was a risky way to go for President William S. Jordan and CEO Steve Butcher. There is a satisfaction in what is being provided. And everyone in the company follows the same path.
And although I am not a very religious person, I feel I am finally doing penance for my part in the whole mechanism…..thank you Brown Paper Tickets for giving me happiness in the ticket world.